Q: My small dog is scared of kennels as there are a lot of barking dogs! What do you offer?
A: We offer ‘in home care’ for the smaller dogs! They have their own specified area for sleeping and eating and can see us most of the time as we have an open plan design to our home. They also get to have evening cuddle time on the couch with us! We have a very quiet kennel both with the larger and smaller dogs kennels… no stress here!
Q: Do you separate family members into different kennels?
A: No, we will keep family members together in the same kennel unless specifically requested not to by the owner. If there are big dog/small dog families, then the small dog will usually stay in our kennels with the bigger dogs as they are used to having a house mate that is larger.
Q: Will my dog get to play with other dogs?
A: Yes! We have a very social atmosphere so all dogs play together, multiple times a day. (We do not accept aggressive dogs for this reason).
Q: What time do you let my dog out in the morning and last turnout at night?
A: As we have a baby monitor and cameras in the kennel, we let them out when they begin to stir. A typical morning let out is around 6 am and the last one would be around 9 pm or so. They also go out multiple times during the day to play and do their business (approximately 5-7 turnouts/day). If there is an issue at 2 am, as we live on-site, we will get up to make sure your dog is comfortable. Your dog doesn’t want to have an accident in the kennel. It’s not a natural behaviour and is very stressful to them. We prefer to let your dog out to do their business, whatever time it may be!
Q: What time do you feed?
A: Typically we feed the dogs around 6:30 am and 5 pm, although these times are not set in stone.
Q: Are the kennels heated? Do they have Air Conditioning?
A: Yes, our kennels are fully insulated and there is Radiant Heat and A/C.
Q: Why do you only have two specific drop off times?
A: We have the two drop off times of 9am and 6pm set aside because of how we introduce the dogs. We do not just lead the new dog into the kennel area like most kennels do. This would cause the dogs staying with us to bark and protect their space. How scary would this be for the new dog arriving! Instead we offer a more relaxed, natural way of greeting, off leash in the play area. When the new dogs arrive, they can get acquainted with each other and their new surroundings. We then let the kennel dogs staying with us out one by one to greet the newcomers and welcome them in to the pack. We can’t do this if we have a ‘window’ of time because dogs would bark at the cars pulling up. Pick up times are more flexible with 2 hour windows in the morning/evening.
Q: What extra charges are there for medications?
A: There are NO extra charges for any conditions requiring attention. We are both pet first-aid certified and will give medications, eye/ear drops, insulin injections , change bandages or anything else that your dog requires. All included!
Q: My dog is on a raw food diet, is this an extra cost?
A: No there is no extra charge, as long as each feeding is put into a ziplock bag so it is easier for us to thaw and feed. We appreciate your co-operation with this as it can be rather time consuming!
Q: What security measures are there to keep my dog safe?
A: For your pets security and our privacy, we do not publish our specific address, just an approximate location. This prevents unexpected visitors as everything is by appointment only. We live on-site and have electric gates with an intercom system. We have surveillance cameras and a baby monitor in the kennels. There are smoke and carbon monoxide detectors. We have a double gate system for entering or exiting the dog area and a fully fenced play area for the dogs. For extra security, the perimeter of our property is page wired fenced.
Q: Do you sell any treats in case my dog needs something to chew on while at the kennel?
A: Yes! We have many items such as half dino bones, stuffed hooves, bags of treats and everest chews (hard yak cheese) to keep them occupied mentally while in the kennel between play time turnouts. Just let us know if you’d like to purchase any of them. Biscuit treats are always included.
Q: Do you require a deposit for my reservation?
A: If the reservation is over a Long weekend, Easter, Christmas, the months of July and August or is longer than 5 nights, yes, a deposit is required. Please check in the ‘General Information and Policies’ section of this website for details.
Q: What form of payment do you take?
A: We offer a 5% discount for cash payments. You can also pay with your debit card or cheque. We also accept Visa and M/C but fees may apply. E-transfer is accepted if received prior to pick up.
Q: When is payment due?
A: Payment is due at the time of pick up in order for us to release your pet to you.
Q: I don’t have a Facebook account. How do I see my pets videos and pictures?
A: Our Facebook site is public so just click on the Facebook icon on our website and you will see all videos and pictures. No need to belong to Facebook to access this.